Privacy policy
PRIVACY POLICY Last updated: June 2026
At RongSuta, trust is woven into everything we do — in the sarees we curate and in how we handle your personal information. This policy explains, simply and honestly, what we collect, why we collect it, and how we protect it.
Who We Are RongSuta is an Indian handloom saree brand based in Bengaluru, India. For any privacy-related questions, write to us at rongsutainfo@gmail.com — we're a small team and we read every email.
What We Collect When you shop with us or get in touch, we may collect:
- Your name, email address, phone number, and delivery address
- Payment details — processed securely; we never store your card information
- Your order history and browsing activity on our store
- Device and session data (via cookies and analytics tools)
- Any messages or queries you send us
How We Use It We use your information to:
- Process and fulfil your orders, and keep you updated on their journey to you
- Send you care and styling tips, new arrivals, and exclusive offers — only if you've opted in
- Improve your experience on our store
- Protect against fraud and keep our store secure
You can unsubscribe from marketing emails at any time — every email we send includes an easy opt-out link.
Who We Work With To bring your order to you, we work with trusted service partners — our store platform, payment processor, and delivery partners. These partners access only the information necessary to perform their services. We do not sell your personal data to anyone, ever.
Your Rights Under India's Digital Personal Data Protection Act (DPDP Act, 2023), you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Withdraw your consent for marketing at any time
- Request deletion of your data
To exercise any of these rights, email us at rongsutainfo@gmail.com. We'll respond within 7 working days.
Cookies We use cookies to keep your cart active, remember your preferences, and understand how our customers discover and explore our store. You can manage cookie preferences in your browser settings, though some features may not work as intended if cookies are disabled.
Data Security Your data is stored securely. Payment transactions are encrypted. We take reasonable precautions to protect your information, though no system is entirely without risk — we'll always be transparent with you if anything changes.
Children Our store is intended for adults. We do not knowingly collect personal data from anyone under 18.
Changes to This Policy We may update this policy from time to time. When we do, we'll update the date at the top of this page. Significant changes will be communicated to you directly.
Contact RongSuta, Hennur Main Road, CMR Layout, Bengaluru, Karnataka 560077, India rongsutainfo@gmail.com
Grievance Officer Name: Soumi Mondal Email: rongsutainfo@gmail.com
We will acknowledge your grievance within 48 hours and resolve it within 30 days, as required under applicable Indian law.